Delivery and returns
Handled with care – our shipping policy
SACLÀB delivers to wherever you need. Each item is expertly packed to ensure it arrives in impeccable condition and each parcel is shipped with a tracking number. Depending on your country of residence, we will select the best delivery service for you.
Please allow up to 2 days for us to process your order.
Shipping: 20 Euro (3-5 business days)
FREE worldwide Shipping: on orders over 1000 Euro (3-5 business days)
Express Shipping: 40 Euro (1-2 business days)
Ordering from a non-EU country? We offer free worldwide shipping. However, local duties and import taxes may apply.
Although great care goes into each item, sometimes returns are inevitable. We offer free returns and our returns policy is as follows:
- Returns should be initiated within 14 days after receiving the item using the contact form
- The item must be in its original condition at the time of purchase
- The item must be returned including SACLÀB packaging and label attached
- Please note: If you return your item from a Non-EU country, import taxes and VAT might not be reimbursed.
If you wish to initiate a return, please fill out our CONTACT FORM and we will get back to you with additional information about the process, shipment, and refund. Please note that we may require further information or photographs of the item before accepting a return.
Please note, at this time we are not able to process exchanges. If you wish to exchange your bag, please return it and acquire your new bag of choice through the website or our consultants.
Make a Request
We do our best to find bags for our customers on request. However, this might take up to 6 months.
You can create only 3 requests
Please delete one of the old requests to have a possibility to make a new one
We successfully received your request
It may take up to 6 months to find your dream bag. We will approach you via e-mail, once this is the case.